Industries — Public Sector
Public Sector — digital, transparent, citizen-friendly
We develop GDPR-compliant digitalization solutions, automation systems and AI architectures for authorities, municipalities and public institutions — making administration faster, more transparent and more citizen-friendly.
Digitize administrative processes
Paper-heavy processes, long processing times and isolated systems are the biggest hurdles of modern administration. We digitize your administrative workflows from the ground up — legally secure, GDPR-compliant and citizen-friendly.
Digital application forms and online services for citizens
Digital citizen portal for online applications, permits and public services — available 24/7, automating citizen requests with minimal staff involvement.
Workflow automation for approval processes
Workflow automation in approval-required administrative processes — automatic routing, assignment and notification, processing times drastically reduced.
Digital signature and legally secure document processing
Legally-binding digital signature infrastructure and electronic document processing — physical paper-based procedures fully digitised and legally compliant.
Interfaces to existing administration systems
Secure integration via standard API interfaces with existing public systems, e-government platforms and other institutional systems — no rip-and-replace required.
Accessible digital portals according to WCAG standards
WCAG 2.1 AA-compliant digital portals with screen reader support — all citizens included regardless of disability or technical capability.
Automate citizen communication
Citizen inquiries, notification dispatch and information obligations consume enormous capacity. We automate your citizen communication — faster, more reliable and available around the clock.
AI-assisted citizen chatbot for frequent inquiries
AI citizen chatbot answers frequent questions, procedure steps and authority information 24/7 — automating citizen requests and relieving call centre pressure.
Automated notification and letter generation
Automatic generation of decisions, notifications, appointment reminders and deadline notices — standard correspondence at the push of a button, no manual effort.
Multilingual communication for diverse population groups
Multilingual digital communication infrastructure reaching all population segments — including migrants and citizens with different native languages.
Automated reminders and deadline management
Automatic reminders and notifications on important deadlines, appointment confirmations and procedure status changes — proactive citizen service.
Digital citizen account portals with status tracking
Secure digital citizen account portal — track applications, upload documents and communicate with the authority, all in one place.
Document management and e-file
The e-file is the centerpiece of modern administrative digitalization. We implement powerful document management systems that keep files digital, structured and audit-proof.
Implementation and migration to e-file systems
Digitisation of paper archives and migration to e-file systems — institutional memory preserved, no data loss during the transition.
Full-text search and AI-assisted document classification
Full-text search across millions of documents in seconds and AI-powered automatic document classification — processing time radically reduced.
Audit-proof archiving according to legal requirements
Audit-ready archive compliant with legal retention periods and archiving standards — always inspection-ready, legally compliant documentation.
Automated deadline and retention period management
Document lifecycle management automatically monitors retention periods — destruction or archiving automatically triggered when legal deadlines expire.
Interfaces to specialist procedures and registries
Secure data interfaces with specialist procedures and registers via standard API — reliable data exchange without any security compromises.
GDPR-compliant AI systems
AI in the public sector requires the highest data protection and security standards. We develop AI solutions that fully comply with GDPR, security guidelines and specific requirements of public law.
On-premise AI deployments without data transfer
On-premise AI installation within the authority without external data transfer — full GDPR compliance and public security requirements met.
AI-assisted review of applications and documents
AI automatically analyses applications and documents — missing or incorrect information detected, data-supported decision recommendations generated.
Automated anomaly detection in administrative processes
Automatic anomaly detection in administrative processes — rule and regulation violations spotted immediately, audit workload reduced.
Explainable AI for transparent decision-making
Explainable AI system shows which data was used how in administrative decisions — accountability to citizens and auditors maintained transparently.
Regular data protection impact assessments and audits
Regular data protection impact assessments and audits for public sector AI systems — privacy and security standards continuously maintained and verified.
AI architectures in the public sector
We develop and train GDPR-compliant AI systems for authorities and public institutions — secure, transparent and tailored to the specific requirements of the public sector.
Automated application processing and decision support
Automatic application processing and decision support — standard applications fully processed and presented for approval without manual review.
AI chatbot for citizen inquiries on your own server
AI chatbot running on the authority own server — citizen data never leaves the facility, citizen queries answered around the clock.
Document analysis and automatic classification
Automatic analysis, classification and routing of digital applications and public documents — processing times shortened, error rate minimised.
Fraud and abuse detection in application procedures
AI detects fraud and abuse patterns in welfare applications, tax declarations and permit processes — damage minimised, audit effort reduced.
AI-assisted resource and workforce planning
AI-powered capacity and workforce planning forecasts future citizen requests, staffing needs and resource requirements — proactive public administration.
Predictive analytics for infrastructure and service demand
Predictive analytics for maintenance and investment planning based on infrastructure usage, service demand and seasonal capacity patterns.