2026-07-074 min read
Microsoft's new Viva Connect AI offers tools to automate communication, enhance employee engagement with personalised content, and optimise customer interaction through data-driven insights.
Solutions
Automate & Scale Your Customer Communications
We streamline your customer communications across all channels — featuring AI-powered responses, intelligent routing, personalized messages, and seamless omnichannel integration. Achieve higher customer satisfaction with significantly less manual effort.
Optimize communication
Automate & Scale Your Customer Communications
We streamline your customer communications across all channels — featuring AI-powered responses, intelligent routing, personalized messages, and seamless omnichannel integration. Achieve higher customer satisfaction with significantly less manual effort.
Why automate customer communication now?
More channels, more inquiries, the same team — these figures show why systematic communication matters:
- 53% of German companies struggle to cope with digitalization — and the trend is rising (Bitkom, 2025).
- Around 109,000 IT positions remain unfilled in Germany (Bitkom, 2025) — a specialized partner closes this gap without you having to recruit.
- Only 32% of companies consider themselves digitalization pioneers (Bitkom, 2025) — those who act now gain an edge.
Communication Channels
Email automation and templates
Automated customer communication via email flows — at every step of the customer journey, the right message reaches the right person.
WhatsApp Business and Messenger
Respond instantly to customer requests with WhatsApp Business API — increase efficiency with automated message templates and routing rules.
Website chat and chatbot
AI-powered web chat bot automatically answers frequently asked questions, collects lead information, and forwards qualified visitors to the sales team.
Phone and voice assistance
Classify inbound calls with call center AI automation, prioritize urgent requests, and reduce response time to seconds.
AI-powered Features
Automatic inquiry classification
Incoming customer requests are automatically classified by AI by content, priority, and category — and instantly routed to the right team.
KI-generiert response suggestions
Your customer service team can use the AI-suggested response draft for each request with one click — communication speed and quality increase.
Sentiment analysis and escalation
The automated customer communication system analyzes emotional tone — when dissatisfaction is detected, it escalates to a human representative.
Multilingual communication
Communicate with customers in their own language — serve your global customer base from a single system with automatic translation.
Omnichannel Integration
Unified customer history across all channels
All customer interactions across email, WhatsApp, phone, and chat consolidate in one profile — representatives always work with complete context.
Seamless channel switching without context loss
When a customer switches channels, the conversation history transfers completely — contact center automation ensures a seamless experience.
Central dashboard for all communication
Manage all customer communication channels in a single dashboard — your team processes requests by priority, no message goes unnoticed.
Automatic routing to the right team
Customer requests are automatically routed to sales, support, or technical teams based on content and priority — response time minimized.
Benefits
Response times from hours to seconds
Automated customer communication systems generate responses in seconds — customer satisfaction and conversion rates increase significantly.
24/7 availability at no extra cost
Call center AI automation is active around the clock, including nights and weekends — full coverage without additional staffing costs.
Consistent communication quality
Customer communication at the same quality standard on every channel, at every hour — consistent brand voice, no human-caused inconsistencies.
Measurable customer satisfaction (CSAT/NPS)
Contact center automation automatically collects CSAT and NPS metrics — monitor customer satisfaction with real data and continuously improve.
Frequently asked questions about automated customer communication
Tüm kanallarda iletişim
E-posta Otomasyonu
WhatsApp Business
SMS Kampanyaları
CRM Entegrasyonu
Canlı Destek Hattı
Video Görüşme
Push Bildirim
Sosyal Medya
E-posta Otomasyonu
WhatsApp Business
SMS Kampanyaları
CRM Entegrasyonu
Canlı Destek Hattı
Video Görüşme
Push Bildirim
Sosyal Medya